Terms & Conditions

Terms & Conditions
Products available for sale on this website are subject to these terms and conditions. By purchasing products on this website including telephone sales you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase. You confirm that all information you have provided is accurate and true.
Elpis Concept can only supply products that are ordered online via the Website or by telephone and we cannot accept orders by email or post.

All trademarks and registrations are the property of their respective owners.

All prices are shown on the Website in GBP sterling. Payment may be made with any major debit card, Mastercard or Visa credit card.
Elpis Concept can only accept payment in GBP sterling, and you will be liable for any exchange rate charges made by your card provider.
All prices are as stated on the Website but Elpis Concept reserves the right at any time to revise the price of any Goods without notice.
Overseas orders may be subject to local import duties and taxes. Elpis Concept cannot be held liable for any duties or taxes imposed.

You can cancel your order within 1 hour of ordering.

Although we will use all our best efforts to keep the Website as up to date as possible, we cannot give any guarantee about the availability of Goods as they appear on the Website.

All payments to Elpis Concept are handled securely. Payment will be debited from your card immediately on you placing the order for the Goods you have purchased. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide.

All cardholders are subject to validation checks and authorisation by the card issuer. In the event that your card issuer refuses to authorise payment then we will not be able to accept your order. For the avoidance of doubt, we cannot be held liable for non-delivery, delay, or any loss you might suffer if, for any reason at all, your card issuer does not authorise payment.

All credit card transactions are handled using a secure payment system provided by Protx and Bank of Scotland.  Please Note: - We do not keep any information regarding your credit and debit cards once they have been processed.

Delivery will usually be within 5 working days (within the UK only) of you placing your order. A signature may be required.
Should there be a prolonged delay in delivery, then we will notify you by email immediately and will either arrange an alternative delivery schedule or offer a refund.
We would ask you to inspect the Goods upon delivery to check that your order is complete. In the event of any problem, we would ask you to notify us immediately.

Lost or Damaged Goods
In the event that any goods are lost or damaged in transit please contact us immediately either via email to info@elpisconcept.co.uk .
In the case of non-delivery please wait 7 working days from the date of your order in case it has been delayed. In case of Goods received damaged or faulty please retain the Goods and contact us as soon as possible, ideally within 7 days of receipt, whereupon we will give you instructions on returning the damaged or faulty Goods and providing you with a replacement.

You agree to indemnify, defend and hold harmless Elpis Concept, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Right to Alter Terms & Conditions
We reserve the right to alter these terms and conditions without notice from time to time.